Improved access to bug- and feature-tickets

Improved Ticket Handling

With the knowledge that the OTRS ticket handling system employed by Greytower is not the world’s most accessible web application, we’ve added a further function to the siteSifter Help Centre.

While the actual handling of tickets are still done by way of OTRS, siteSifter’s web interface now contain a static, exported list of bugs, feature requests, and change suggestions.

In this way we hope that tickets can be handled in an accessible way until we have our own system in place.

About Greytower

Greytower Technologies is a Swedish–based company with a UK presence, specialising in system development and automated quality auditing on and for the World Wide Web. We perform single and multiple site audits using a number of different tests suites, including accessibility guidelines.

Greytower has been registered with the Swedish Tax Office since 2002.

siteSifter and siteSifter Journal © 2002 — 2011 Greytower Technologies; all rights reserved.

About siteSifter

siteSifter is a web–based quality and accessibility testing system, complete with project management and workflow features. Monthly subscriptions are offered by Greytower Technologies.